Last update: 02.04.24
USER AGREEMENT
In this Agreement, "We" and "Us" denote Kelmon Limited and its operators, also referred to as the operators of the Website (fitnezzvigor.com). This contract ("Agreement") establishes a binding relationship between two principal entities: you ("You", or when subscribed to our services, referred to as a "Subscriber") and the proprietor of fitnezzvigor.com —"Kelmon Limited". By utilizing the Website and its associated contents, and in return for the valuable good and consideration mutually recognized by both parties, You along with Kelmon Limited affirm the adequacy of such consideration and commit to abide by the terms set forth in this Agreement.
Services are deemed to be rendered following the transmission of an email that includes a login and password to your designated email address. The delivery of services is confirmed once you receive the login and password email, enabling access to our information platform through the login credentials provided.
An email containing a login and password will be dispatched to the email address provided by you without undue delay, as assured by Kelmon Limited.
GLOSSARY
"fitnezzvigor.com" is understood as the entity responsible for charging the Subscriber, this includes all secondary billing companies fitnezzvigor.com may employ.
"Site" is the online platform requiring a Subscriber to generate a username and password for content access and membership benefits.
"Member" or "Membership" designates a subscriber or a user who holds an active username and password for the Site.
"Subscriber" denotes any person engaging with the Site through the possession of a valid username and password.
"Access rights" are defined as the username and password combination granting entry to a Site, acting as a license issued by the Site for a set period. To gain entry to our resource platform, a unique username and email furnished by the Subscriber during the transaction phase are utilized.
"Bookmark" means a URL that the Subscriber temporarily saves on their browser for easy access to the page without the necessity for re-login.
“Information platform” covers all aspects of content available on fitnezzvigor.com, including but not limited to, materials supplied by Kelmon Limited to the Subscriber and consultations provided through phone, chat, or other text interactions.
BILLING
General Information
Upon signing up, customers are presented with an option for a 5-day trial at a nominal cost of €1.95. Should the subscription continue past this period, the subscription for Business plan will transition to 49.80 monthly, Advanced plan to 69.90 each month, and Powerful plan to 85.80 per month, respectively.
Prior to renewal, Kelmon Limited has the authority to preauthorize charges. In the instance of a refund request, the charged amount for renewal can be canceled and promptly refunded to the original payment method. Additionally, Kelmon Limited holds the discretion to adjust the subscription fees to benefit the customer by offering discounts on services ranging from 15% to 65%. Renewals at a reduced rate are possible within 5, 7, or 15 days following the billing cycle.
Subscription Options
Kelmon Limited might offer perpetual discounts as part of their promotions.
Discounts on subscription packages are applicable under certain conditions, allowing for a price adjustment on the following services:
Business plan could be offered at reduced rates of €24.39, €14.63, or €10.12;
Advanced plan's price might drop to €42.03, €25.22, or €17.43;
Powerful plan can be discounted to €72.42, €43.45, or €30.03.
It's noteworthy that, with an exclusive discount courtesy of Kelmon Limited, the cost for any service plan could go as low as €10.00/month, presenting an attractive offer for subscribers seeking value.
Service plans can be upgraded to €69.90 and €85.80 plans, which encompass more advanced features and materials.
For customers seeking enhanced features and materials, service plans can be upgraded to offerings priced at €69.90 and €85.80, respectively. These premium plans include a broad range of advanced benefits tailored to meet the needs of discerning subscribers. In the event that a customer decides to cancel their subscription within the first 5 days of the trial period, they will not be subject to any renewal fees, offering peace of mind and flexibility in the initial stages of subscription. Furthermore, when a subscriber joins multiple venues under a single transaction, each purchase will be separately itemized on the billing statement for clear and concise financial tracking.
Additional details regarding transactions may appear on the Subscriber's statement as dictated by the rules and regulations of credit card associations, telephone regulations, or other pertinent guidelines. For further detailed information, subscribers are encouraged to visit fitnezzvigor.com, which may provide supplementary insights into statement particulars based on varying norms and regulations.
Payment Options
Our website supports a variety of payment options, including Maestro, DinersClub, Visa, Mastercard, JCB.
When you proceed to the Payment Page as a Subscriber, you'll find these different payment methods available for your convenience. Kelmon Limited has the authority to pre-authorize (hold) the charge on your credit card, encompassing all potential payment amounts. This includes but is not limited to introductory rates, verification amounts, trial offers, subscription charges, and any other pricing without restrictions.
By proceeding with a payment, the customer acknowledges and agrees to the Terms of Use, Refund Policy, and Privacy Policy as stated on fitnezzvigor.com. Agreeing to subscribe to any of our services signifies a complete acceptance of these Terms and Conditions, confirmed through the act of checking a box (the "click to accept" method). Furthermore, Kelmon Limited occasionally partners with marketing firms to launch promotional campaigns, providing discounts on initial trial periods priced at €1.17 and offering a price reduction on renewal fees, dropping from €69.90 to €64.99.
Automatic Renewal
Under the Terms and Conditions of the Site, the subscription fees could be subject to automatic renewal upon the conclusion of the initially selected period, for an equivalent term and potentially at the same rate or a lower one, unless a cancellation is proactively requested by the Subscriber. This agreement remains in effect and enforceable in line with the specified Terms until it is formally ended. Consequently, the Subscriber gives their consent for fitnezzvigor.com to process charges on their preferred payment method to cover the recurring fees associated with membership. Furthermore, the Subscriber grants fitnezzvigor.com the authority to bill them for any additional transactions conducted on the site.
Subscription fees may be required at the time of initial registration on the Site. The member is fully responsible for these fees as outlined in the Site's Terms and Conditions.
Chargebacks
At fitnezzvigor.com, every chargeback is carefully reviewed, potentially affecting subsequent transactions based on the circumstances. In cases of suspected fraud, fitnezzvigor.com may reach out to the Subscriber's credit card company to both protect the Subscriber and avert further unauthorized transactions. Further details can be found in our Refund Policy. This meticulous approach to chargebacks ensures a secure and transparent purchasing environment for all parties involved.
Refunds
Kelmon Limited commits to a complete refund of funds within a 14-day period after the payment has been made. In line with our customer-first approach, Kelmon Limited is always ready to consider and process a refund upon the customer's initial request. For detailed information on the Terms and Conditions, please refer to the Refund Policy page.
PAYMENT POLICIES
Disputes and Chargebacks
In the event of a dispute or chargeback request from a Subscriber, Kelmon Limited commits to engaging in a transparent and prompt resolution process. Subscribers are encouraged to reach out directly to our customer support team by email at [email protected] before initiating a chargeback with their bank or credit card company. We aim to resolve all disputes amicably, ensuring that both parties reach a fair and satisfactory outcome. However, should a chargeback be processed without prior consultation with Kelmon Limited, it may result in immediate cancellation of the service and revocation of access to the information platform. Subscribers are advised to thoroughly review our chargeback and dispute resolution policies available on our website to understand the procedure and implications fully.
Refund Policy
Kelmon Limited is committed to ensuring the satisfaction of our subscribers. If, for any reason, you are not satisfied with the service received, we offer a refund policy that allows subscribers to request a refund within a specified period after purchase. To initiate a refund request, subscribers are required to contact our customer support team via email at [email protected] with a detailed explanation of the reason for the request. Please note that refund eligibility may depend on the specific circumstances of the purchase, including the time elapsed since the purchase and the usage of the service. Our team will review each request on a case-by-case basis to ensure a fair resolution. We aim to process approved refunds promptly, with the amount refunded to the original payment method used during purchase. For more details on our refund policy, including any limitations or conditions, subscribers are encouraged to review the full policy available on our website.
ACCOUNT MANAGEMENT
Membership Modifications
At Kelmon Limited, we understand that the needs and circumstances of our subscribers can change over time. To accommodate such changes, we offer flexible options for modifying existing memberships. Subscribers who wish to upgrade, downgrade, or make other alterations to their membership status are invited to do so by accessing their account settings on our website or contacting our customer support team directly at [email protected].
Please be aware that changes to your membership will take effect from the next billing cycle. Subscribers are encouraged to make any desired changes well in advance of their upcoming renewal date to ensure that the modification is applied timely and accurately. For detailed information on how to make these modifications, including any potential implications for your service access or billing, please refer to the Membership Modifications section of our website or contact customer support for personalized assistance.
We are dedicated to providing our subscribers with a service that best fits their needs and are here to support you in making any necessary adjustments to your membership with Kelmon Limited.
Cancellation Process
To cancel your subscription with Kelmon Limited, please visit your account settings on our website and select the "Cancel Subscription" option. You will be asked to provide a reason for cancellation, as your feedback is invaluable to us for improving our services. Once the cancellation is confirmed, your subscription will remain active until the end of your current billing cycle, after which you will not be charged again. Please note that upon cancellation, you will lose access to any premium features or content associated with your subscription at the end of the billing cycle. For detailed information about the impact of cancellation on your account and services, please refer to our Terms and Conditions available on our website.
MEMBERSHIP
The subscriber acknowledges and concurs that the content hosted on the Website is proprietary, encompassing copyright, trademark, and additional intellectual property rights held by the Company. By agreeing to the terms in this Agreement, affirming that you are of legal adult age, and committing to fulfilling all Membership Fees, the Company bestows upon you a singular user license. This license permits access to its computer servers and allows for the utilisation of the Website strictly for personal, non-commercial purposes, aimed at entertainment, education, and pleasure.
By subscribing, accessing password-protected areas, utilizing exclusive member content on the Website, and agreeing to these Terms and Conditions, you affirm your acceptance of and compliance with all terms, guarantees, conditions, commitments, and additional stipulations outlined in this Agreement. This includes authorizing and accepting full financial liability for all fees detailed in this Agreement.
CANCELLATION
You are eligible to request a refund within a 14-day period following the charge by reaching out to our Support Team. For the termination of your membership, ensure that your subscription is canceled no less than TWO (2) DAYS prior to the conclusion of the current subscription term (or during your trial period for trial memberships). It's important to note that specific features are exclusively accessible to members with upgraded or new subscriptions.
By not submitting a cancellation notice to the Company a minimum of TWO (2) DAYS before the end of your subscription period - this includes any free, promotional, or trial membership durations - you are granting the Company permission to automatically extend your Website membership.
The Company holds the authority to terminate memberships at its discretion without necessitating a rationale. Should the Company receive a cancellation notice no less than TWO (2) DAYS prior to the expiry of your current subscription, such cancellations shall become valid immediately upon their acknowledgment.
By proceeding with the cancellation of your membership, or if the Company initiates the cancellation, you acknowledge and consent to the removal of your password from the system following the conclusion of the existing membership term. Until this period concludes, you will continue to enjoy all the benefits associated with your membership. It is important to note, however, that should you choose to terminate your membership prior to the end of the current term for any reason, you will not be eligible for a refund.
For discontinuing your subscription with fitnezzvigor.com, we encourage reaching out directly through email at [email protected], by phone, or by navigating to the Unsubscribe Page for assistance.
FEES & SUBSCRIPTIONS
The fee for membership directly corresponds to the service tier chosen by the Subscriber, with different packages available as outlined on the site. Kelmon Limited maintains the right to adjust these fees as needed. The most up-to-date membership fee will be charged to the Subscriber's account monthly, based on the payment method they have selected.
TERMINATION OF SERVICES
This document, along with any attachments and appendices, represents the full agreement between fitnezzvigor.com or the Site and the Subscriber. By engaging with the Site and utilizing its services, the Subscriber acknowledges they have read, understood, and agreed to be bound by these Terms and Conditions. Any attempt to modify, add to or detract from these terms without the expressed written consent of fitnezzvigor.com or the Site is null and void. This Agreement is effective from the Subscriber's date of acceptance and remains in force until terminated by either party in accordance with these Terms SUBSCRIPTION FEES AND COMMUNICATION WITH CUSTOMERS
CONTACTS
Subscribers can send notices through electronic messages, traditional mail, or by phone, unless the Agreement states otherwise. Any inquiries, issues, or notifications concerning the Site should be directed to fitnezzvigor.com. Additionally, requests to cancel services on the Site should be forwarded to fitnezzvigor.com.
For any queries regarding these Terms and Conditions, subscribers are advised to contact: [email protected]
WEBSITE BY THE URL: fitnezzvigor.com
COMPANY NAME: Kelmon Limited
LOCATION: Office 2, Unit E, Watchmoor trade Centre, Watchmoor Road, Camberley, Surrey, GU15 3AJ
EMAIL ADDRESS: [email protected]
CONTACT PHONE: +44 141 673 6042